orders are shipped via DHL express worldwide and it normally takes 3-5 business
If you would
like to return your order, you may place return request within 7 days from the
date of product receipt. To proceed return, please follow below steps.
Application From : to
expedite return process, please fill out return application form delivered with
request : access your account and place a
return request through the site of your purchase.
: pack the items and the return
application form into the original box and seal it.
pick-up : hand over the package to the
assigned courier - DHL.
: once your return is received,
refund will be issued via original payment method.
return your order if :
return request has not been received within 7 days as of the completion date of
there is any sign of use (stain, repair, damage, perfume, etc)
the component of the product(label, tag, packaging, etc) are damaged or lost
goods are returned without return request through the purchased site
goods were purchased with non-refundable agreement
not eligible at FOUND FROM. If you want to exchange your order, please return
the unwanted item and place a new order.
information, please check Terms and Condition of the service at foundfrom.com